Shipping Policy
We're committed to getting your gift to you quickly and safely. Our shipping process is designed to be fast and transparent, so you know exactly when to expect your order. Read on to learn more about how we ship and what to expect.
How We Ship
Fast, reliable shipping nationwide
- Service Area: We ship to addresses throughout the United States
- Carriers: USPS and UPS, depending on your location and order size
- Tracking: Every order includes tracking information sent via email
- Packaging: All items are carefully packed to ensure safe arrival
Shipping Timeline
When your order ships
Order Cutoff: 10:30 AM Eastern Standard Time
Orders received by 10:30 AM EST on weekdays will generally ship the next business day. Orders received after this cutoff will ship the following business day.
Business Hours
We process orders Monday through Friday, 10:00 AM – 5:00 PM EST. Our facility is closed on weekends and holidays, so orders placed on weekends or holidays will be processed on the next business day.
⚠️ Important: Shipping carriers (USPS and UPS) do NOT pick up packages on Saturday or Sunday. Delivery windows may vary depending on your location and the carrier used.
Processing Steps
- Order placed → We receive confirmation
- Processing → We pick, pack, and prepare your order
- Shipment → Carrier picks up from our facility (weekdays only)
- Tracking email → You receive shipping confirmation with tracking number
- Delivery → Package arrives at your address
Shipping Costs
How shipping is calculated
Shipping costs are calculated at checkout based on several factors:
- Destination: Your delivery address
- Package weight: The total weight of your order
- Carrier selection: USPS or UPS (determined by service level)
- Service level: Standard or expedited shipping options
You'll see the exact shipping cost before you complete your purchase, so there are no surprises. Different items and order combinations may qualify for different shipping methods and rates.
Tracking Your Order
Stay in the loop
Once your order ships, you'll receive an email confirmation that includes:
- Your tracking number
- The carrier name (USPS or UPS)
- A link to track your shipment in real-time
- Estimated delivery window
We recommend saving this email for your records. You can track your package at any time using the tracking number provided. If you don't receive a shipping confirmation within 48 hours of placing your order, please contact us.
Delivery
What to expect
Delivery Times
Delivery times vary based on your location and the carrier used. Most orders arrive within 3-7 business days after shipment. Rural or remote areas may take longer. You can track your specific package for an exact estimated delivery date.
Signature Required?
For most orders, signature is not required. You'll receive your package at the address provided during checkout. If you need signature confirmation or have special delivery instructions, please contact us before placing your order.
Receiving Your Package
Please inspect your package upon arrival. If you notice any damage or if the package appears tampered with, refuse delivery if possible and contact us immediately. We stand behind the condition of our shipments and will work with you to resolve any issues.
💡 Tip: If you're ordering a gift and won't be available for delivery, consider arranging for a trusted neighbor or family member to accept the package on your behalf.
Special Circumstances
Things to know
Holidays & Delays
During major holidays, shipping carriers may experience delays beyond our control. We recommend ordering well in advance of gift-giving occasions to ensure timely delivery. Our processing times may also be extended during peak seasons.
Weather & Carrier Issues
Occasionally, severe weather or carrier delays may impact delivery. We have no control over carrier schedules, but we'll keep you informed if we're aware of any significant delays.
Address Changes
Once an order ships, we cannot change the delivery address. If you need to update your address, please contact us immediately at hello@ahorseofdifferentcolor.com or call 239.261.1252. We'll do our best to help if the package hasn't left our facility yet.
Lost or Damaged Packages
If your package arrives damaged or goes missing, we're here to help. Contact us with your tracking number and photos of any damage. We'll work with the carrier to file a claim and either send a replacement or issue a refund.
Questions About Shipping?